Warning message

The subscription service is currently unavailable. Please try again later.

Cancellation Policy

We don't have many people change or cancel but in the event it does occur we want to let you know exactly how it will work.

Customer Cancellations

  • Full refund (net of a 5% change fee discussed in transfers section below) if you cancel more than 14 days prior to the course date.
  • 50% refund in the form of payment credits if you cancel from 14 days to 4 days from the course date.
  • No refund if you cancel within 3 days of course date.
  • Substitutions and transfers to another Roeder course are permitted and may incur additional fees. See Transfers section below.
  • Please contact the Sales Department at (216) 342-4015 or via email at [email protected] to process your cancellation.

Registration Modifications/Transfers

  • If switching from any course to another course within 14 days of original course date, a $50 fee will be charged, in addition to any difference in the prices the two courses.
  • All changes and transactions not covered elsewhere in this policy will be subject to a 5% fee of the original order amount to cover processing costs. This includes changes to book orders, archived webinars and on-demand courses.
  • Substitutions of another student to your registration are allowed free of charge. Please contact Roeder Consulting at (216) 342-4015 or via email at [email protected].

Refund Policy

  • If, for any reason you are not satisfied with a course, Roeder Consulting will refund the course cost. Please follow these guidelines:

    1. In Person course: Simply notify the instructor by the lunch break that you are not satisfied and return any materials that were used in the course to the instructor.
    2. e training course: Send a private message to the instructor before the end of the third hour of the first session indicating that you are not satisfied and will be leaving the session.
    3. A formal request for refund must be submitted in writing within 48 hours of leaving the course or you may contact the Sales Department at (216) 342-4015.
  • If you do not attend the course you will not receive a refund.
  • No refunds will be issued for OnDemand Webinars.

Roeder Consulting Cancelled Courses

  • Roeder Consulting reserves the right to cancel any course 14 days or more prior to the start date due to low enrollment or other circumstances.
  • If Roeder Consulting cancels a course you will have the following options available to you:
    • Transfer your registration to another event at no cost other than any differences in course price.
    • Receive full payment credits to be used for a future registration.
    • Receive a full refund in the amount originally paid for the cancelled course .

Offline Payments

  • All invoices for courses must be paid 3 days prior to course date.
  • Payment for invoices can be made by company check, EFT or with a credit card.

Shipping Policy

  • Books and other products ordered on our web site are typically shipped within 24 hours of the order. In some rare cases it may take up to one week.
  • Books are shipped using the U.S. Postal service.

Our Contact Information:

Roeder Consulting, Inc.
Landerwood Plaza South
30650 Pinetree Road, Suite 12
Cleveland, Ohio 44124

Phone: (216) 342-4015
Fax: (216) 373-9141
Email: [email protected]